Fly-cruise holidays - what you need to  know about air travel

If you have reduced mobility or a disability, you can get support when travelling by air, at the airport and on the flight.

You can tell us what assistance you need on the Mobility and Medical  Questionnaire (to request a questionnaire please call our Customer Contact Centre on 0345 355 5111, local call charges apply).

If you choose a fly-cruise holiday, you’ll need to check in your wheelchair/mobility scooter at the airport with your baggage. The airport’s own assistance team will be provided at check-in. They’ll support you getting to and boarding the plane.

Please use the questionnaire to let us know about any mobility aids you’ll be taking and send it back to us no later than 14 days before departure.

You’ll also need to let your airline know about any mobility aids you’ll be taking on to the flight at least one week before departure.

If you’re flying with a scheduled airline, you’ll need to contact them directly.

If you’re flying on one of our charter flights with Thomson, Thomas Cook, Titan or Jet2, please call our our Contact Centre on 0345 355 5111*.

Our charter flights can offer vegetarian, vegan, diabetic or gluten-free meals, although what’s available can vary depending on the airline. For scheduled flights, please review the airline’s website for more information.

Flying with medical equipment

Any medical equipment you need on board the flight needs to be battery operated as the airline can’t provide a power supply.

If you need additional oxygen on your flight, please contact us urgently on 0345 355 5111* as only one passenger is permitted to fly with additional oxygen on each flight. Calls cost 3p per minute plus your telephone company’s network access charge.

Please let us know if you:

  • Intend to bring your own hoist or commode, as airlines may have weight-associated restrictions
  • Require additional baggage allowance for mobility equipment/ medical supplies

If you need to use your CPAP/BiPAP/nebuliser/oxygen concentrator during your flight, please call us on 0345 355 5111* no later than 14 days before departure. Calls cost 3p per minute plus your telephone company’s network access charge.

If you have specific seating requirements, it may be possible to pre-book certain seats. For further information, visit:


*local call charges apply


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