Price Promise

We want you to book shore excursions confidently, knowing you're getting great value. That's why, if you find the same excursion for less elsewhere, we'll offer you 110% of the price difference back to enjoy as non-refundable on-board credit.

Follow these steps:

• Purchase your shore excursion through P&O Cruises.

• If you find the same shore excursion elsewhere for a lower price, submit your Shore Excursion Price Promise form via email to

Download the request form >

• Within two business days, you'll be notified if your request meets the Shore Excursion Price Promise criteria.

• If your request is accepted, you will receive 110% of the difference in price to enjoy in the form of a non-refundable on-board credit.

The guarantee applies to shore excursions advertised with pricing and are publicly available. This is valid pre-cruise only and requests must be submitted at least 16 days prior to your sail date.

If you have any questions, please contact us via email:

For more details, please see complete terms and conditions.

Terms and conditions

Terms and conditions

In order to be eligible to claim under the Shore Excursion Price Promise, you must (1) be travelling onboard a P&O cruises ship to the Caribbean (2) purchase the applicable P&O Cruises shore excursion(s) prior to the commencement of your cruise; and (3) complete and submit the Shore Excursion Price Promise form at least sixteen (16) days prior to the commencement of your cruise. Shore Excursion Price Promise request forms can be found here.
P&O Cruises will review your claim within two (2) business days of receipt. Lower rates for third party excursions must be publicly advertised and available to the general public at the time your claim is submitted. Eligible claims must be based on online prices of third party operators that are available to the general public and will be compared with prices displayed on Cruise Personaliser in GBP.
The Shore Excursion Price Promise is available on like for like excursion matches, for example, duration of the shore excursion, transportation fees, meal and beverage inclusions and the exact same dates of the shore excursion as booked through P&O Cruises. The Shore Excursions Price Promise does not apply to tours provided in private vehicles with drivers.
If your claim is valid, P&O Cruises will issue a non refundable onboard credit worth 110% of the price difference. An email confirming the outcome of the claim will be sent to you. If your excursion is cancelled for any reason, your onboard credit will also be cancelled. The onboard credit is non refundable, non transferable, and has no cash value. The onboard credit must be used during the applicable cruise.
P&O Cruises reserves the right in its sole discretion to modify or discontinue the Shore Excursion Price Promise at any time. The failure by P&O Cruises to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

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