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Introducing our new Service Reward Programme


If you value great service, here’s an easy way to say thank you to your crew

A P&O Cruises waiter at Sindhu restaurant

We can’t wait to welcome you on board for your next holiday with P&O Cruises. But before you leave home, we have some important news about a change to our Service Reward Programme.


If you’re not familiar with it, the Service Reward Programme (previously Service Reward Scheme) is simply a way to ensure that your ship’s crew are fairly rewarded for the great service they provide. During your time on board, you'll be looked after by people who will go out of their way to make each moment special, from restaurant and buffet staff to your cabin stewards and butlers.


We understand that rewarding good service every time it happens isn’t always convenient, which is why we have a Service Reward Programme in place. It helps simplify things and makes it so much easier for you to say thank you to each crew member for their special care and attention during your time with us.


A discretionary amount of £6 is added to your on-board account each day, for each guest aged 12 and over. This helps reward the waiters and buffet staff, as well as your cabin steward or butler, who greatly appreciate your recognition of their hard work. It means you can relax and enjoy your holiday, knowing tips are taken care of. The Service Reward appears on your on-board account statement as a 'service charge'. 


‘Day in, day out, our crew do a brilliant job of looking after our guests,’ says P&O Cruises senior vice president Paul Ludlow. ‘We hope you agree and that you will continue to reward our crew’s efforts. From their feedback, we know how much they appreciate your generosity.’


Of course, if you want to personally recognise a crew member, you can nominate them for our Outstanding Service Award. So, if someone goes the extra mile for you, let us know. It's an opportunity for crew members to gain recognition they deserve, as well as prizes and a cash award.