P&O Cruises
customer experience rating


Overall brilliant, cuts mentioned not so wel thought out by 'someone'!
Overall the cruise was brilliant. The guests on our table of 8 were very well chosen - lovely people who we got on with very well. Our waiters in the Oriental restaurant Mike and Benson on table 18 were brilliant - couldn't fault their excellent service or that of the lady wine waiter. Our cabin steward Nicholau was excellent (Cabin A604) and kept our room pristine and looked after our every need. The food provided on the cruise was also excellent as usual. All of the entertainment we saw was excellent - we attended all the Playhouse events. The group of Headliners was one of the best groups we have seen - they could all dance and sing well. The other entertainers were also superb. We enjoyed dancing in the Atrium although the floor was sometimes crowded! Only downsides were obvious cuts of no longer supplying face flannels in (balcony) cabins or shower caps for ladies - we align balcony cabins to a 4 or 5 star hotel and expect to get them as a matter of course. Other downside lack of patriotic Sailaways with songs such as Rule Britannia and Land of Hope and Glory which together with such songs as Land of our Fathers and Auld Lang Sine were greatly missed by everyone we spoke to. Just who are P&O trying to please? Certainly not your loyal cruisers it sadly would seem. We are a proud nation and love our 'Last night of the Proms' songs and enjoy singing them with gusto - please please bring them back! We will then award 5 stars.

27 Jan 2020

Destinations good, alternative arrangements caused by bad weather good. Food very good as was space on board.

27 Jan 2020

Great food and service in restaurant with waiters Aris and Aslam looking after us very well. Ray wine waiter very informative with the star on reception Jacqueline going above and beyond to make sure we were looked after. Cabin steward was good as well Prakash cabin no R337.

Mr Phillips | 27 Jan 2020

An enjoyable cruise
Rearranged a cancelled port at short notice. Embarkation and disembarkation was smooth and efficient. .

27 Jan 2020

Getting to and from the ship was made easy. Food quality and choice much improved versus previous cruise. Captain, crew and shore excursion team worked well to readjust cruise schedule following enforced itinerary change.

27 Jan 2020

Could have been better

Mr Banner | 27 Jan 2020

This was our second cruise which we rated 4 stars essentially because of the Caribbean and the islands that we visited. We also very much appreciated the Captain's efforts to ensure that we completed the itinerary by steering around the bad weather. Our steward and the majority of waiters and servers were polite and pleasant. The island trips were well organised and enjoyable. The negatives were the condition of the bathroom in our cabin. Cracked sink, smelly toilet that did not work efficiently, inadequate shower. Restaurant - lower quality food than our first cruise, particularly in the Peninsular restaurant, the situation improved when we switched to the Meridian.

27 Jan 2020

azura very tired our balcony was a disgrace all rust paint on the green flooring very poor standard

Mr Munro | 27 Jan 2020

P&O need to review there entertainment and drinks package
Ship was very comfortable and the ports were good the food was good, the premium drinks package was very poor as We couldn’t have the drinks we wanted or the quantity we wanted,The entertainment was very poor.

Mr Parry | 27 Jan 2020

Great cruise but standards dropping
Crew where excellent especially in MDR

Mr Wyatt | 27 Jan 2020
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