Website terms of use

1. Introduction


1.1 (“the Site”) is operated by Carnival plc trading as P&O Cruises (“we”, “us” and “our”).


1.2 Use of the Site is on the basis of these terms and conditions (the “Terms of Use”). If you do not agree to these Terms of Use, you should stop using the Site immediately. By using this Site you are indicating your acceptance to be bound by these Terms of Use and you re-affirm that acceptance every time you use the Site. The Terms of Use are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with the details provided on the Site about how the Site operates and the products and services which are available.


1.3 Any holiday bookings are also subject to our Booking Conditions. You should also read our Privacy Policy.


1.4 We reserve the right to change these Terms of Use from time to time without prior notice to you by changing them on the Site. We will post any updates to the Terms of Use on the Site from time to time and you should review the Terms of Use periodically for changes. Your continued use of the Site will constitute acceptance of the amended or updated Terms of Use.


2. Accuracy of information


2.1 We are committed to using all reasonable endeavours to ensure that information on the Site or any other information we provide to you is accurate. However, except to the extent that our Booking Conditions apply, we make no representation or warranty that such information is accurate and up to date or complete and we accept no liability for any loss or damage caused by inaccurate information to the fullest extent permitted by law.


2.2 If you find any inaccurate information on the Site please let us know and we will correct it, where we agree, as soon as we can.


3. Your use of information on the Site


3.1 All materials on this Site including but not limited to text, software, photographs and graphics are protected by copyright. We, or our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such materials, as well as in the original materials. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the materials, in whole or in part except as provided in these Terms of Use.


3.2 You may download information from the Site for your own personal, non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.


3.3 Please see our Privacy Policy for details on how we may use your personal information. If you use our Cruise Personaliser product, please note that every guest included in your booking will have access to all the information on Cruise Personaliser, including the personal information of other guests in your booking. You may provide and update the information of any other guests in your booking and they may provide and update your information.


If you provide us with the personal information of any other guests, you must have the authority of those guests or if the guests are under the age of 18, you must be their parent or legal guardian.


4. Trade marks


4.1 “P&O Cruises” and other trade marks that appear on this Site are owned, or used under licence, by Carnival plc or its group companies and may not be reproduced without our express permission unless otherwise permitted under these Terms of Use. Other organisations and company names referred to on this Site may be trade marks of their respective owners as indicated.


5. Links to this and other websites


5.1 We provide hyperlinks to other sites which are operated by other organisations. We are not responsible for external websites that link to this Site or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.


5.2 We reserve the right at our discretion to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, any link to material or information on this Site for which you are responsible must be neither misleading nor deceptive and must fairly indicate as the destination of the link.


6. Availability of the Site


6.1 Whilst we are committed to providing you with an excellent service by making our Site available we cannot guarantee that our Site will operate continuously or without interruptions or be error free. You must not attempt to interfere with the proper working of our Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, our Site, router or any other internet-connected device.


6.2 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Site and is compatible with our Site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


7. Interactive Areas


7.1 Certain areas of the Site enable you to post, email information or otherwise transmit, data, text, photographs, graphics, messages and other materials, (collectively referred to as "Content").


7.2 You acknowledge that Content, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Site and, as such, we do not guarantee the accuracy, integrity or quality of such Content. You acknowledge that by using the Site, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via the Site. We do not pre-screen the Content contributed or posted to the Site.


7.3 Without prejudice to Clause 7.2 we reserve the right, but not the obligation, to monitor and review any Content whether publicly posted or privately transmitted from time to time. We reserve the right (a) to suspend or terminate your access to the Site, or any parts of it, and/or (b) to edit, remove or discard, or require you to edit, Content uploaded, posted, emailed or otherwise transmitted on or through the Site, if you, or Content that you have posted, appears to us, at our discretion, to be in breach of any provision of the Terms of Use or the spirit of the Terms of Use, or to be bringing the Site or P&O Cruises into disrepute. You agree that any suspension or termination of your access to the Site under the Terms of Use may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third party for any suspension or termination of your access to the Site.


7.4 With respect to all Content you elect to post to the Site, you grant us a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform, syndicate and display such Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, and you waive your moral rights to object to any derogatory treatment, or to be identified as the author, of that Content. If you do not want to grant the permission set out above on, please do not post or share your Content on the Site.


7.5 We may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.


7.6 You acknowledge and agree that we may preserve Content and may also disclose Content; (a) to our affiliated companies worldwide for the purpose of providing the Content to you in an efficient manner, (b) for the purpose of properly administering your account and/or (c) if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with a legal process, enforce the Terms of Use, respond to claims that any Content violates the rights of third parties, or protects the rights, property, or personal safety of us, other Site users or the public.


8. Writing a Review


8.1 All Content containing ship, cruise and port reviews posted on the Site are subject to the Terms of Use in full.


8.2 Reviews must be based on your own experience, not second-hand information or unverified information, rumours or quotations from other sources. Reviews should reflect your honest and truthful experiences. We do not tolerate fake reviews.


9. Our liability


9.1 Although we hope the Site will be of interest to users, (and except to the extent that our Booking Conditions apply), we accept no liability and offer no warranties in relation to this Site and its content, to the fullest extent such liability can be excluded by law. In particular we make no warranty or representation that (a) the Site will meet your requirements, (b) the Site will be uninterrupted, timely, secure, or error-free, and (c) any errors in the Site will be corrected.


9.2 You expressly acknowledge and agree that your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis.


9.3 Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the downloading of any such material.


9.4 In no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the Site or information on the Site. To the fullest extent permitted by applicable law, we expressly disclaim all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right. Subject as provided in these Terms of Use, all terms implied by law are excluded.


9.5 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation that cannot, under English law, be excluded. Any statutory rights you may have as a consumer remain unaffected.


10. General


10.1 You agree to reimburse us and our subsidiaries, affiliates, officers, agents and employees against all liabilities, claims and expenses that may arise from any breach of the Terms of Use by you or from any Content you submit, post to or transmit through the Site, your use of the Site or any parts of it, your connection to the Site, or your violation of any rights of another.


10.2 We reserve the right to assign the Terms of Use, and to assign or subcontract any or all of our rights and obligations under the Terms of Use. You may not without our prior written consent of assign or dispose of the Terms of Use.


10.3 The Terms of Use includes our Privacy Policy. Together they contain the whole of the agreement between us and you concerning the use of the Site and they replace all earlier agreements and understandings with you, except for any fraud or fraudulent representation by either of us. A person who is not a party to the Terms of Use has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Terms of Use.


10.4 In the event that any term of the Terms of Use is held to be invalid or unenforceable by judicial decree or decision, the remainder of the Terms of Use shall remain valid and enforceable.


10.5 The Terms of Use shall be governed by and construed in accordance with the laws of England and Wales and any dispute between us regarding the Site will only be dealt with by the English courts.


10.6 Carnival plc is a company registered in England and Wales. Our company number is 4039524 and our registered office address is Carnival House, 100 Harbour Parade, Southampton SO15 1ST. Our ABTA number is V8764 and our ATOL number is 6294. Our VAT registration number is GB 761 4300 58.


10.7 In the event of any inconsistency between these terms and conditions, our Privacy Policy and our Booking Conditions then the Booking Conditions shall take first precedence, our Privacy Policy shall take second precedence and these Terms of Use shall take third precedence.


10.8 Any formal legal notices should be sent to us at the address at the end of these Terms of Use by email confirmed by post.


10.9 Failure by us to enforce a right under these Terms of Use does not result in waiver of such right.


11. How to contact us


Please feel free to contact us in any of the following ways for general enquiries:


  • by email at
  • by telephone on 0845 678 0014 (Calls cost 3.19p per minute plus your telephone company’s network access charge)
  • by fax on 023 8052 3720
  • and/or by writing to us at P&O Cruises, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST

If you experience problems with our Site or would like to comment on it, please email


12. Updates


These Terms of Use were last updated on 23 March 2015.

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